Privacy Policy

1. Overview

This Privacy Policy describes how CM DevLabs LLC ("Ava," "we," "us," or "our") collects, uses, and protects your personal information when you use the Ava AI assistant service, including our website, chat widget, and SMS/voice notifications.

2. Information We Collect

• Contact Information: Name, phone number, email address (provided when booking or signing up).
• Message Data: Conversation content and timestamps for service delivery and support.
• Booking Information: Appointment details, service preferences, and scheduling data.
• Technical Data: Device type, browser information, IP address, and time zone.
• Account Information: Business name, timezone, and service offerings (for business owners).

3. How We Use Your Information

We use your information to:

• Provide AI-powered appointment booking and customer service.
• Send appointment confirmations, reminders, and related notifications via SMS, email, or voice.
• Improve the reliability and performance of our service.
• Provide customer support and respond to inquiries.
• Comply with carrier and legal requirements for communications.

4. Data Sharing

We may share limited information with trusted service providers that help us deliver our service:

• Twilio: SMS and voice message delivery
• SendGrid: Email notifications
• OpenAI: AI conversation processing
• Railway: Cloud hosting infrastructure

We do not sell or rent your personal information to third parties.

5. Data Retention

Message logs and conversation data are stored for up to 12 months for audit, compliance, and service improvement purposes, then securely deleted.

Account and booking data is retained as long as your account is active or as needed to provide services.

6. Your Choices

• You can opt out of SMS notifications at any time by replying STOP to any message.
• You can unsubscribe from email notifications using the unsubscribe link in any email.
• You can request deletion of your data by emailing support@cmdevlabs.com.
• You can close your business account from the dashboard settings.

7. Security

We use encryption and industry-standard safeguards to protect your data, including:

• HTTPS/TLS encryption for all data transmission
• Encrypted password storage with bcrypt
• Secure database access controls
• Regular security updates and monitoring

However, no system is completely secure, and you acknowledge that you provide information at your own risk.

8. Contact Us

Questions or concerns about your privacy?

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Last Updated" date. Continued use of our service after changes constitutes acceptance.

For material changes, we will provide prominent notice or request renewed consent as required by law.